Refund policy

Returns, Exchanges & Cancellations

Personalized Items: Because each keepsake is custom-made, returns and exchanges are not accepted.

Cancellations: Can be made within 24 hours of purchase.

Shop Errors/Damages: If we made a mistake (wrong name/date, wrong product, or damage in transit), we’ll fix or replace it at no cost. Please contact us within 24 hours of delivery with photos of the issue.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.