Shipping policy

Processing Time

Standard Processing: Orders are processed within 5 business days.

Rush Processing: Available for an additional fee. Orders are processed within 1–2 business days.

Processing times do not include weekends or holidays.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and chosen shipping method.

Delivery times are estimates only and may vary depending on the carrier.

We are not responsible for delays caused by shipping carriers or customs.

Domestic & International Shipping

We currently ship within The Philippines for now.

International orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow 24–48 hours for tracking updates to appear.

Incorrect Addresses & Failed Deliveries

Customers are responsible for providing accurate shipping information.

We are not responsible for packages lost or delayed due to incorrect addresses.

If a package is returned to us, the customer will be responsible for additional shipping costs to resend it.

Lost or Damaged Packages

If your package is lost in transit, please contact us at jewelboxph@gmail.com.

For damaged items, contact us within 24 hours of delivery with photos, and we will assist you with a replacement or solution.

Contact Us

For any questions about your order or shipping, please reach us at:
📧 jewelboxph@gmail.com
📍 Pasig, Philippines